Privacy Policy

About this Privacy Policy

Your privacy is important to us. This policy is intended for players in Australia and applies to information connected with your use of the Rtbet Casino website, account and related services. It describes the types of information an online casino may handle, the reasons for handling it, and the choices available to you.

The information we collect and the way we use it may depend on the services you use, the information you provide, your account status and the legal requirements that apply to online gambling services. Some information is needed to provide an account or process a transaction. Other information helps us maintain website functionality, protect players and meet our responsibilities.

By using the website, you acknowledge that information may be handled as described in this policy. Where consent is required for a particular use, we may ask for your consent separately. You can withdraw consent for optional uses, such as certain marketing communications, using the methods described below.

Information we may collect

We may collect information you provide directly, information created when you use your account and technical information sent by your device or browser. The types of information may include:

• Account details, such as your name, date of birth, username, password, contact details and information needed to set up or manage your player account.
• Verification information, including documents or details used to confirm your identity, age, eligibility and account information where checks are required.
• Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment method details and information connected with transaction reviews. Payment details may be processed by relevant payment service providers.
• Communications and support information, such as messages, requests, complaints, feedback and records of assistance provided to you.
• Device and technical data, such as your IP address, browser type, operating system, device identifiers, language settings, time zone and general information about how you use the website.
• Cookie and similar technology data, including information about visits, pages viewed, preferences, session activity and interactions with website features.
• Information connected with responsible gambling, account security, fraud prevention or compliance checks, where that information is relevant to operating and protecting the service.

You should provide accurate and current information when using the website. If information is incomplete, inaccurate or cannot be verified, some account or transaction services may be delayed, restricted or unavailable. Please do not provide information about another person unless you are authorised to do so.

How we use and share information

Information may be used for the purposes reasonably connected with providing and protecting the Rtbet Casino service. These purposes can include:

• Creating, operating and maintaining your player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Completing identity, age, account and payment verification checks.
• Detecting, preventing and investigating fraud, money laundering, abuse, account takeover, technical attacks and other suspicious or unlawful activity.
• Providing customer support, responding to questions and managing complaints or disputes.
• Communicating with you about your account, transactions, service notices, security matters, policy updates and other operational information.
• Sending marketing communications where permitted and, where required, where you have provided consent.
• Improving website performance, functionality, security and user experience.
• Meeting legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to the service.
• Establishing, exercising or defending legal rights and protecting the rights, safety and property of the website, players and other persons.

Information may be shared with service providers that help operate the website or provide services on our behalf. These may include technology, hosting, payment, identity verification, customer support, security, fraud prevention, communications, analytics and professional service providers. Such providers may only receive information relevant to the service they perform, subject to appropriate arrangements and requirements.

Information may also be disclosed where necessary to comply with a valid legal request, protect the service or investigate suspected wrongdoing. If the business or some of its assets are reorganised, transferred or sold, information may form part of that transaction. We do not use personal information for purposes that are incompatible with the reason it was collected unless a permitted basis or your consent supports that use.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve features. Some cookies may be necessary for the website or account services to function, while others may support analytics or optional features.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you block necessary cookies, some parts of the website, account access or account functionality may not work as intended.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, alteration, loss, misuse or disclosure. Access to information may be limited to people and providers who need it for an approved business or service purpose. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep your login details private and contact support promptly if you suspect unauthorised account activity.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after your account is closed or you ask for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and requirements that apply, you may have the right to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of your information, and withdraw consent for marketing communications. You may also ask questions about how your information is handled or raise a concern about a privacy matter.

To exercise these rights, send your request to support@rtbetcasino.best. Please explain what you are asking for and provide enough information for us to identify your account and understand the request. We may need to verify your identity before responding, particularly where the request involves account information, identity documents or transaction records.

We will consider and respond to valid requests within a reasonable time. A request may be limited or declined where this is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute or record-keeping reasons. If deletion is not possible, we will explain the relevant limitation where appropriate.

You can withdraw consent to marketing by using an unsubscribe option in a marketing message or by contacting support@rtbetcasino.best. Stopping marketing messages will not usually stop essential service communications about your account, security, transactions, policy changes or other operational matters.

Policy updates

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on the website and will apply from the date it is published, unless a different date is stated. We encourage you to review this page from time to time so you remain informed about how information may be handled.